Updated FAQ 2022

Please send us a message at hello@greenphilosophy.co with your order number and we’ll help you out. We can cancel your order if it hasn’t been shipped yet. 

If you realize after placing your order that you have entered any incorrect information including your shipping address please reach out to us ASAP using our contact form or sending an email to us at hello@greenphilosophy.co.

Please include your name and order number for fastest possible handling. Note orders may ship out same day so this change is not guaranteed. 

If your pillow arrived with a defect - please send us a message with your order number and a photo of the defect so we can take care of it right away.

If you are unhappy with your purchase in any way, please send a message to hello@greenphilosophy.co with your order number and we’ll help you out. Check out our return and refund policy for more info. 

Returned packages due to an incorrect address may be shipped out once more. Any additional shipments due to errors after that will incur additional shipping and handling fees. Please see our shipping policy for more info. 

You can track your order via our In-App chat, located in the lower right-hand corner on our website. All you need to do is to enter your email or phone number for a quick verification. That’s it!

If you still have trouble, please shoot a message to hello@greenphilosophy.co and we’ll help you out.

We are a small business located in Texas and we ship all our products from California.

We do our best to process orders within 1-2 business days. Shipping times range from 1-7 business days and may be subject to carrier delays depending on the shipping address location. Most US customers receive their package within 3-7 business days.

Yes, we do! We ship internationally via DHL. Enter the shipping address during checkout to get a quote. Shipping times range from 5-30+ days.

For orders outside of the USA, the customer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

Please see our shipping policy for more info regarding international orders.

Yes! We offer FedEx 2-Day and Overnight. However, please note that FedEx Overnight doesn't ship on weekends. Packages can be picked up, but not delivered. This means that any order placed on a Friday or weekends will be processed by the next business day and shipped onwards.

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.*

In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:
• A smaller payment balance on the final payment
• Less future payments on the remaining loan balance

If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.

If you have any issues with Shop Pay, you can reach out for further support here. 

For all plush pillows - We recommend surface cleaning only with a damp cloth. Machine wash is not recommended. 

Use a lint remover or pet hair comb to remove dust and debris.

Our pillows are made with polyester fabric and fiber filling - which is generally hypoallergenic. 

The actual finished size of all of each pillow is listed in their description. Check out our individual product pages for more details.

Some of our pillows are unvacuumed, but if your items arrive vacuum sealed, allow up to 72 hours for the material to fluff up. You can also toss it in the dryer on the coolest setting for 10 minutes to fluff it up. 

We're a small business learning to grow. We may run out of stock occasionally and restock dates vary depending on the product. Follow us on social media and join our email list to get notifications and updates!

Yes from time to time we offer discounts and promotions. Sign up for our email and/or SMS alerts to receive news on special offers.

We love to hear your feedback! Unfortunately, we don't do custom orders but if you have a suggestion, please shoot us a message and we will take note! Keep an eye out for new designs, we are always working on improving and adding new products.

Yes, we do! Please note we do not wholesale to online-only retailers.  Send us an email at wholesale@greenphilosophy.co and we'll get back to you with more details. 

All Green Philosophy Co products are designed in-house and we work vendors across the globe to import our products. 

We sell to boutique shops and nurseries. If you see it on a different website, you can send us a message to verify.

We do not sell on Etsy but we may occasionally have select products available on Amazon